Senior Constituency Caseworker for Caroline Lucas MP (Brighton Pavilion)
Salary range: £27,000-£30,000 per annum

Location: Brighton

We need an experienced caseworker to support Caroline in her work as Green Party MP for Brighton Pavilion.

You will need excellent organisational and communication skills, be flexible and calm under pressure, and you should have a strong understanding of the main issues facing constituents in Brighton.

You do not need to be a member of the Green Party.

Role includes:

• Providing advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
• Attend surgeries and other meetings as appropriate.
• Ensuring accurate record keeping and updating.

This post is fixed term and full time.

We actively encourage people from ethnic minorities and with disabilities to apply.

We are also open to job sharing and flexible working.
Some evening working and travel may be required.

The post is based in Brighton.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members' Staff Verification Office (MSVO). See www.w4mp.org/html/msvo/main.asp for further info.

Closing date: 8th June 2015

To apply please send a CV and personal statement which addresses, including giving evidence, each element of the key responsibilities identified in the job description.

Applications should be sent by email to caroline.lucas.mp@parliament.uk

Interviewing from Monday 16th June

If you need any other information in first instance please call Caroline's constituency office on 01273 201130

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Constituency Caseworker

Key Responsibilities

• Deal with daily queries from members of the public by phone or in person, taking the appropriate initial action to resolve or document or escalate their concerns or enquiries.
• Ensure queries from constituents are dealt with in a sensitive and confidential manner and all records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
• Attend surgeries and other meetings to assist the Member in dealing with constituents' issues.
• Gather information from constituents to progress or close the case in a sensitive and confidential manner.
• Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.

• monitoring case work trends and flagging relevant cases for parliamentary follow up.

• Analyse patterns of enquiries and produce reports.
• Maintain, update and develop knowledge of relevant legislation and guidance.
• Communicate effectively with both internal and external contacts.
• Competent use of IT including Microsoft Office package, casework management systems, email and internet to: draft correspondence and reports; set up and maintain spreadsheets; support caseworking; and undertake research.