However, the report's assertion that train operators are not doing enough to make it easy for passengers to claim may well be the reason why!

I’ll certainly be writing to GTR, which runs the services on Brighton lines, to see what they’re going to do about this. Automatic repayments for delays have already been introduced by some train operators and I want to see the same in place for Brighton rail users.

I’m also campaigning for the Government to do more. I’m writing to them this week anyway, as it’s more than a month since a new compensation threshold of 15 minutes was announced – but is yet to be enacted. I’ll press them to accelerate moves towards more automatic Delay Repay, with electronic systems that take away the need for passengers to initiate and detail a claim.

As I say in the attached letter, the very least that rail users should be able to expect at this time of rail chaos is a fair and effective system of compensation.